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SHOPIFY API DRAFT ORDER FULL

If having the orders unarchived and reopened hinders your ability to see which new orders need addressing, you can use Shopify's filters to exclude orders with a return in progress.Unarchived orders will also count toward this badge count. Some brands use the "badge" with an order number for a quick count of active orders.If this is you, we recommend modifying that flow to ensure it takes fulfillment status into consideration before fulfilling. Some brands have fulfillment flows attached to all unarchived orders, regardless of fulfillment status.Shopify unarchives the order to show that there is outstanding work needed. Creating returns via the Return APIs will unarchive the original order in Shopify while the return is in progress.

Two primary changes in behavior are worth noting: Therefore, it’s essential to continue to use Loop to ensure returns are executed properly.Īre there any changes in behavior? Yes. However, because Shopify doesn’t support advanced return outcomes like exchanges or store credit, actioning returns in Shopify will not trigger any "processing" actions in Loop. Should I action Loop returns in Shopify? Canceling and closing returns in Shopify will reflect the same actions in Loop. We recommend keeping within Loop all your existing workflows for processing returns. While this integration lets merchants cancel or close returns directly in Shopify, it does not have the capabilities to replace the Loop admin for managing returns. At this time, return reasons cannot be customized in Shopify.

Note: The Shopify Linked Reasons are defaults set by Shopify.

Select an option on the Shopify Linked Reason dropdown.

Click edit on the parent OR child reason you'd like to link.

At the top, click " Manage reasons library".

In the Loop admin, go to Settings > Reasons.

To link return reasons, please do the following: If a return reason is not linked, the return reason will read as OTHER on the return in Shopify.

Once the return is processed in Loop, it will indicate in Shopify that the item has been returned.īy linking return reasons between Loop and Shopify, Loop return reasons will pull through to the returned item in Shopify.

Shopify will also display the timeline for the return, which includes the return reason as well: Orders in Shopify will now display an active Loop return: There is no action required by the merchant to see this update. When a customer creates a return through the customer portal, Loop now shows this return in Shopify.

In Loop, merchants can link Loop return reasons to Shopify return reasons so that the return reason will display on the order in Shopify.

Merchants will see more return reason clarity in Shopify.

Outcomes will not be issued and the returning items will not be returned or restocked if the return is closed in Shopify.

Please note that this is different from the return being processed.

Returns closed in Shopify will also reflect as closed within Loop.

Returns canceled in Shopify will also reflect as canceled in Loop.

Merchants canceling/closing returns in Shopify will now see those actions reflected in Loop.

Returns canceled/closed in Loop will also reflect as canceled/closed in Shopify.

Returns processed in Loop will also reflect in Shopify.

Returns created in Loop will now reflect in Shopify with a corresponding "Return in Progress" indicator.

Merchants will now see in-progress and completed Loop returns on an order in Shopify.

The first phase of this integration brings the following benefits: The Return APIs now allow third parties to create and manage returns in Shopify, increasing visibility between the two platforms.

SHOPIFY API DRAFT ORDER FULL

This forced merchants to combine two separate sources of truth to complete their understanding of their customers’ full commerce journey. Until now, returns existed solely in Loop and did not show in-depth corresponding data in Shopify. Loop has leveraged the new APIs to improve the connection between Loop and Shopify in order to enhance the returns experience overall. Shopify is continuing to develop the Returns APIs, so there will be more updates to come. Thus far, the integration improvements have increased visibility into structured data, clarity about active returns, and general efficiency for your teams. Recently, Shopify has developed new Return APIs.